We hired Andrea to fix one workflow. She rebuilt three, recovered a quarter of my team's week, and made the case for the next investment without selling us anything.
Daniel M.President, Manufacturing Firm
Service · 02
Operations Consulting
Find the friction. Redesign the workflow. Recover hours, dollars, and team capacity.
What you get
Concrete deliverables — no fluff.
By the time most service businesses hit $3M–$10M, the workflows that got them there are also what's holding them back. Founders are bottlenecks. Teams are running parallel SOPs in their heads. The fix isn't more tools — it's a redesign of how the work actually moves. I do that redesign with you.
- End-to-end workflow mapping for your 3 highest-leverage processes
- Documented SOPs your team can actually use (and update)
- KPI dashboard with owner-level accountability
- Vendor and tooling rationalization plan
- Team capacity model with realistic load assumptions
How it works
Four-phase engagement, measured at every step.
01
Observe
I sit in on real work — meetings, handoffs, the spots where things break — before recommending anything.
02
Redesign
Process maps, owner assignments, and a target operating model your team helps shape.
03
Roll Out
We launch the new system in phases, fix what breaks, and refine in real time.
04
Reinforce
A 30-day reinforcement window so the new way of working sticks past the launch high.
Who this is for
A fit if you're one of these.
- Founders who are still the bottleneck on 5+ decisions a day
- COOs inheriting an org that grew faster than its systems
- Service businesses where billable hours leak into admin work
Outcomes you can expect
Numbers I'm comfortable defending.
40%
Operational cost reduction (service-business client, 90 days)
25%
Staff time recovered per week
2×
Throughput on top-revenue workflows
Ready to scope operations consulting?
A 30-minute call is enough to know whether this engagement fits your situation.